Finally, an explanation for why it's so frustrating to deal with customer service

05/13/2024, 5:40 AM
businessinsider.com

Finally, an explanation for why it's so frustrating to deal with customer service

iStock; Rebecca Zisser/BI

It's one of every traveler's worst nightmares: You arrive at the boarding gate to be told your flight is overbooked and you've been bumped.

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