Starbucks' system to make ordering better isn't the solution the company hoped for, an employee says

Starbucks' system to make ordering better isn't the solution the company hoped for, an employee says

Etienne Lauren/AFP via Getty Images

Starbucks has rolled out a new way of making hot coffee and frappuccinos over the last few months in an effort to cut customer wait times and get back its reputation as a place to hang out.

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