Southwest says 80% of its customers didn't like the unassigned seating policy. But I will miss it.

05/25/2024, 11:16 PM
businessinsider.com

Southwest says 80% of its customers didn't like the unassigned seating policy. But I will miss it.

Smith Collection/Gado/Getty Images

When Southwest Airlines announced Thursday it was dropping its unique plane seating system, I was among the (apparently small) group of people who reacted with disappointment.

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