Starbucks' new CEO wants people to hang out in stores, but some workers say his plan has a big problem

Starbucks' new CEO wants people to hang out in stores, but some workers say his plan has a big problem

Lindsey Nicholson/UCG/Universal Images Group via Getty Images

Starbucks is trying to regain its reputation as a nice place to hang out and enjoy a coffee. But its mobile ordering system is getting in the way.

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