Starbucks is training staff on how to de-escalate conflict with people who aren't buying anything as it rolls back its open-door policy

Starbucks is training staff on how to de-escalate conflict with people who aren't buying anything as it rolls back its open-door policy

ANGELA WEISS / AFP via Getty Images

Starbucks is teaching staff how to de-escalate conflicts involving customers breaking its new in-store policies.

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