Spirit and Frontier employees earn bonuses for cracking down on carry-on bag rules and selling seat upgrades. Here's how the incentives work.

10/02/2024, 9:18 AM
businessinsider.com

Spirit and Frontier employees earn bonuses for cracking down on carry-on bag rules and selling seat upgrades. Here's how the incentives work.

Thomas Pallini/Business Insider

A Senate subcommittee report published on Tuesday revealed publicly for the first time how budget carriers Frontier and Spirit incentivized staff to charge passengers extra fees.

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