Parcel delivery firm faces PR nightmare after AI-powered chatbot cusses and mocks the company

11/20/2023, 9:20 AM
businessinsider.com

Parcel delivery firm faces PR nightmare after AI-powered chatbot cusses and mocks the company

10'000 Hours/Getty Images

A UK mail distribution service's use of AI is malfunctioning— its online support chatbot swore at a customer, the BBC reports.

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