I've reviewed hundreds of applicant-tracking systems. Here's why your résumé may never reach a hiring manager.

I've reviewed hundreds of applicant-tracking systems. Here's why your résumé may never reach a hiring manager.

Laila Sarma

This as-told-to essay is based on a conversation with Rod Samra, a former US Department of Labor investigator of more than two decades, who lives in Florida. His identity has been verified. This story has been edited for length and clarity.

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