How Heathrow partnered with Salesforce to build a customer-service AI agent

How Heathrow partnered with Salesforce to build a customer-service AI agent

Heathrow

Nearly 85 million travelers passed through Heathrow Airport in 2025. Amid the hustle and bustle, they had plenty of questions: How long will it take to get through security? Which Starbucks is closest to my departure gate? If my bag was left behind at security, how can I find it?

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