Hackers are stealing tickets from Ticketmaster customers' accounts. For many, the troubled platform is their only option.

Hackers are stealing tickets from Ticketmaster customers' accounts. For many, the troubled platform is their only option.

Patrick T. Fallon / AFP

In September, Vashti-Jasmine McKenzie noticed an event had mysteriously vanished from her Google Calendar. It was a reminder for an Usher concert in Dallas on October 5, synced with her Ticketmaster account.

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