Glossier's new CEO said listening to customers on these 3 things helped her overhaul the beauty company

Glossier's new CEO said listening to customers on these 3 things helped her overhaul the beauty company

Business Insider/Jessica Tyler

Kyle Leahy, the new CEO of Glossier, described her secret for overhauling the cult-favorite beauty company's strategy and driving up profits after several years of turmoil for the brand: listen closely to your customers.

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