CVS may soon show whether AI can start to replace call centers

04/20/2024, 10:17 PM
businessinsider.com

CVS may soon show whether AI can start to replace call centers

Jakub Porzycki/NurPhoto via Getty Images

CVS plans to use artificial intelligence in an effort to improve the customer-service experience, CVS Health Chief Technology Officer Tilak Mandadi told The Wall Street Journal.

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