China's KFC and Pizza Hut CEO said she observes customers eating for hours

09/18/2024, 1:05 AM
businessinsider.com

China's KFC and Pizza Hut CEO said she observes customers eating for hours

Cheng Xin/Getty Images

Joey Wat, the head of KFC and Pizza Hut in China, has an unusual approach to designing new products: She sits in restaurants for hours, watching her customers eat.

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