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A former employee said Amazon "dropped the ball" with its voice assistant Alexa. Mihail Eric, a former senior machine learning scientist at Alexa AI, wrote in a lengthy X post about how he felt Amazon missed its opportunity to turn Alexa into a leading product as competitors make headway with their own AI-infused voice assistants. "We had all the resources, talent, and momentum to become the unequivocal market leader in conversational AI," Eric wrote on Tuesday. He added: "But most of that tech never saw the light of day and never received any noteworthy press. Why? The reality is Alexa AI was riddled with technical and bureaucratic problems." Eric, who left Amazon in 2021 according to his LinkedIn profile, said Amazon might have fumbled its chance to dominate the conversational AI space due to a "bad technical process," "fragmented org," and "product-science misalignment."
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