A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time

A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time

Mary Meisenzahl/Insider

A restaurant tech firm that provides AI drive-thru chatbots acknowledged that over 70% of its orders are actually assisted by off-site human workers, according to an SEC filing in November.

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